Every order, commission, and sale is handled with the utmost love and care. My goal is for you to be completely thrilled with your purchase! Please read below to see how I can help you.

Original Art & Commissions: All sales are final.

Art Prints: All sales are final, with exception to certain cases (i.e. wrong print was shipped or quality control issues). Please email pheebs@phoebetsui.com to discuss any concerns you may have.

The artwork arrived damaged OR was not delivered OR was lost OR was stolen from your doorstep. I am not liable for any mishandling or failed delivery by the shipping service (Canada Post, FedEX or UPS, domestically or internationally), and I am not liable for any damage incurred post-delivery. I work hard to package each order with care in sturdy flat mailers and tubes so that it arrives undamaged, and I suggest you handle your new artwork with care when framing and stretching. Please be kind when reaching out and remember that I do not run the post office, Fedex or UPS, and I have no control over the treatment of your package in transit! If it were up to me, I would deliver it on the wings of an angel! It’s just as much of a bummer for me to see damaged prints as it is for you to receive them.

That being said, this is how I typically handle situations that fall outside of our control:

Damaged Print: If your print is damaged in transit I am happy to handle this on a case by case basis with individual collectors who are able to provide details and documentation of the damage. Collectors may be asked to file a claim with the shipping service. If the order is a complete loss and I decide to offer a reprint, the collectors are responsible for shipping costs for replacement prints.

I am unable to replace for free any prints that are damaged after delivery, so please place your print in a place away from possible water or heat damage, and handle the artwork with care when framing and stretching.

Not Delivered / Lost / Stolen: If your package is marked “Delivered” and yet is nowhere to be found on your doorstep or mailbox, please first check your confirmation email to ensure that you input the correct shipping address. I am unable to replace any print order for free if the shipping address is incorrect. This does happen occasionally, and the package may be returned back to the studio by the post office or shipping carrier. If that is the case, I am more than happy to forward it to your correct address, provided that you pay for the additional shipping cost. If the address is correct and you believe your package to have been lost, stolen, or if you missed the delivery, you must contact the shipping service personally. Unfortunately, there isn’t anything I can do on my end, so I am unable to specifically address any failed delivery or theft issues. We are unable to reprint any order for free that has been not delivered, lost, or stolen.

If a package is unable to be delivered, and is returned to my studio, I am happy to reship, but ask that you pay the for the additional shipping cost.

Please email pheebs@phoebetsui.com if you have any questions about your order, and I would be happy to work with you to sort out any issue!